GREG SMITH’S resignation op-ed in must surely take the prize as the most talked about resignation op-ed of all time. Mr Smith’s fans argued that his article was just one more proof that a once great company is on the skids. His critics (led by the giant squid itself) argued that there was no truth in the accusations—and that Mr Smith was motivated by rather baser motives (such as spite at only being paid $3m a year) than the desire to expose evil. But everybody agreed on two things. That a company that employs 12,000 vice-presidents is suffering from an advanced case of job-title inflation. And that treating companies like “muppets”—if that is indeed what does—is a terrible thing. Surely the first thing that successful businesses should do is love their customers? […]

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